Remedy monitors your support email 24/7, resolves routine tickets, learns your product, and only escalates when it genuinely needs a human.
The average SMB spends $2,000-$5,000/month on support staff. 70% of those tickets are repetitive questions already answered in your docs. You're paying humans to copy-paste.
Point your support email at Remedy. No migration, no new tools, no training your team on a new helpdesk.
Upload FAQs, knowledge base articles, past ticket threads. Remedy learns how YOU answer customers.
Remedy handles routine tickets autonomously. Edge cases get escalated with full context so your team picks up mid-conversation.
Not another chatbot widget. Not a copilot whispering suggestions. An actual employee.
Works through your existing support inbox. Customers email you like normal. Remedy replies as your team. No chat widgets, no portals.
Keep your current tools. Remedy doesn't replace your helpdesk. It replaces the person clicking buttons inside it.
Every resolved ticket makes Remedy smarter for YOUR business. Not generic AI. Personalized to your product, your tone, your edge cases.
When Remedy isn't confident, it escalates with full context. Your team sees the conversation history, the customer's sentiment, and a suggested response.
| Remedy | Intercom Fin | Zendesk AI | Sierra | |
|---|---|---|---|---|
| Standalone (no helpdesk) | Yes | No | No | Yes |
| SMB pricing | ~$1/ticket | $0.99 + $39/seat | Per-agent tier | $50K+/yr |
| Email-first | Yes | Chat widget | Helpdesk UI | Yes |
| Setup time | 5 minutes | Days | Weeks | Months |
| Fully autonomous | Yes | Copilot mode | Copilot mode | Yes |
Remedy is building the future where every SMB has enterprise-grade support without the enterprise headcount.